Shipping Policy

Order Processing

Orders are processed and dispatched within 24 hours (Monday to Friday, excluding public holidays). Orders placed over the weekend or on a holiday are processed on the next business day.

During sales, product launches and peak seasons, processing may take slightly longer. We'll always keep you updated by email.

Shipping Rates

  • United States: free standard shipping on all orders.
  • Rest of the world: free standard shipping on orders over $50 USD. Below that, a flat shipping rate is calculated and shown at checkout before you pay.
  • Multi-pack bundles (Buddy Pack and Crew Pack) always ship free.

Delivery Times

Estimated delivery once your order has been dispatched:

  • United States: 6–10 business days
  • United Kingdom & Europe: 7–14 business days
  • Canada, Australia & rest of world: 8–16 business days

These are estimates, not guarantees. Delivery times may be affected by customs clearance, carrier delays, weather and peak periods. Total time to receive your order = processing time + delivery time.

Tracking Your Order

As soon as your order ships you'll receive a confirmation email with a tracking number. Please allow 1–3 business days for the tracking information to become active. If you haven't received a tracking email within 5 business days of ordering, check your spam folder and then contact us.

Split Shipments

If you order several items, they may be dispatched separately and arrive at different times. You will not be charged extra shipping for this.

Discreet Packaging

All orders are shipped in plain, unbranded outer packaging with no description of the contents on the outside.

Customs, Duties and Taxes

Orders shipped outside the destination country of our fulfilment centres may be subject to import duties, taxes and customs fees. These charges are set by the destination country and are not included in the price you pay at checkout. Any such charges are the responsibility of the customer. We are not able to reimburse duties or taxes, and we cannot mark shipments as gifts or declare a lower value.

Incorrect Addresses

Please check your shipping address carefully before completing checkout. We are not responsible for orders shipped to an address entered incorrectly. If you spot a mistake, email us within 12 hours of ordering and we'll try to correct it before dispatch. Parcels returned to us because of an incorrect or incomplete address can be reshipped at the customer's expense.

Lost, Delayed or Stolen Parcels

If tracking shows your parcel as delivered but you cannot find it, please check with neighbours and your local depot first. If a parcel is confirmed lost in transit, contact us at support@shopmoodie.store and we will open an investigation with the carrier and arrange a replacement or refund where appropriate.

We are not liable for parcels marked as delivered by the carrier and subsequently stolen from an unattended location.

Undeliverable Orders

If a parcel is refused at delivery or unclaimed and returned to sender, we will refund the item value once it reaches us, minus any shipping costs incurred.

Contact

Any questions about shipping or a delivery in progress? Email support@shopmoodie.store with your order number and we'll get back to you within 24–48 hours, Monday to Friday.

Moodie — shopmoodie.store