Shipping Policy

Last updated: 13 August 2026

This Shipping Policy explains how orders placed on shopmoodie.store are processed, shipped and delivered. If anything is unclear, email us at brisentineberneice@hotmail.com and we will be happy to help.

Order processing

  • Orders are processed and dispatched within 24 hours (Monday to Friday, excluding public holidays).
  • Orders placed on weekends or public holidays are processed on the next business day.
  • Once dispatched, you receive a confirmation email with your tracking number. Tracking can take 1 to 3 business days to become active with the carrier.
  • During sales, launches and peak periods processing may take slightly longer. We will email you if that happens.

Delivery times

Estimated delivery for most orders is 6 to 10 business days after dispatch. Delivery times are estimates, not guarantees, and depend on the carrier, customs clearance and your local postal service.

Shipping costs

  • United States: free standard shipping on all orders.
  • All other destinations: shipping options and costs are calculated and shown at checkout before you pay.
  • Any free-shipping promotion or threshold currently running is displayed in your cart and applied automatically at checkout.

Split shipments

If your order contains several items, they may be dispatched separately from different fulfilment locations and arrive at different times. You are never charged extra for this, and you receive tracking for each parcel.

Packaging

All orders ship in plain, unbranded outer packaging. Nothing on the outside of the parcel indicates its contents.

Customs, duties and taxes (international orders)

Orders shipped outside the country of dispatch may be subject to import duties, taxes and customs clearance fees charged by the destination country. These charges are set by local authorities and are the responsibility of the recipient. They are not included in the product price or shipping cost and we have no control over them. Customs clearance can also cause delays outside our control.

Delivery addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you spot a mistake, email us immediately: we can usually correct the address before dispatch, but not afterwards. Parcels returned to us as undeliverable can be reshipped once a correct address is provided; a reshipping fee may apply.

Lost, delayed or damaged parcels

  • If tracking has not updated for more than 10 business days, or your order has not arrived within 20 business days of dispatch, contact us and we will open an investigation with the carrier.
  • If your parcel arrives damaged, email us photos of the item and the packaging within 48 hours of delivery so we can arrange a replacement or a refund.
  • If tracking shows delivered but you cannot find the parcel, please check with neighbours and your local delivery office first. If it is still missing, contact us and we will help you file a claim.

Contact

Moodie
2 Osborne Road, Newcastle upon Tyne, NE2 2AA, United Kingdom
Email: brisentineberneice@hotmail.com
We aim to answer all emails within 24 to 48 hours on business days.