Refund & Returns Policy

30-Day Money Back Guarantee

At Moodie we want you to be happy with your order. If something isn't right, you may request a return or refund within 30 days of the delivery date.

How to start a return

Email us at support@shopmoodie.store with your order number and the reason for the return. Please do not send items back before contacting us — returns sent without an approved return authorisation cannot be processed.

Once your return is approved we will send you the return address and instructions. Items must be returned within 14 days of approval.

Condition of returned items

• Apparel (including Cheeky Swim Trunks) must be unworn, unwashed, undamaged and returned with the original packaging and any hygiene liner still attached.
• Please try swimwear on over your own underwear.
• Items returned in a used, soiled or damaged condition may be refused or refunded only in part.

Items that cannot be returned

For hygiene, health and safety reasons the following cannot be returned or refunded once delivered, unless they arrive faulty or damaged:

• Intimate wellness and personal devices once the seal or hygiene packaging has been opened.
• Ingestible products such as gummies, and topical creams, once opened or unsealed.
• Digital products and downloads (such as e-books), which are delivered immediately and are non-refundable once accessed.
• Gift cards.
• Items marked as final sale or clearance at the time of purchase.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or incorrect, contact us within 7 days of delivery at support@shopmoodie.store with your order number and clear photos of the item and the packaging. We will arrange a free replacement or a full refund, including any shipping you paid.

Return shipping costs

Return shipping is paid by the customer unless the item is faulty, damaged or incorrect. Original shipping charges are non-refundable. We recommend using a tracked service — we cannot issue a refund for a return we never receive.

Exchanges

Need a different size, print or body tone? The fastest way is to return the original item for a refund and place a new order. Contact us and we'll help you get the right fit.

Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer it may take a further few business days for the funds to appear on your statement.

Order cancellations

Orders are sent to fulfilment quickly. If you need to cancel or change an order, email us within 12 hours of placing it and we'll do our best. Once an order has shipped it can no longer be cancelled, but you can still return it under this policy.

Customers in the UK and EU

If you are a consumer in the United Kingdom or the European Union, you have a statutory right to cancel your order within 14 days of receiving it, without giving a reason. This right does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons if they have been unsealed after delivery, nor to digital content you have started to download or stream. Our 30-day guarantee above is offered in addition to, and does not limit, your statutory rights.

Contact

Questions about a return or refund? Email support@shopmoodie.store and we'll get back to you within 24–48 hours, Monday to Friday.

Moodie — shopmoodie.store