Privacy Policy
Last updated: 13 August 2026
This Privacy Policy explains how Moodie ("we", "us", "our") collects, uses and protects your personal information when you visit shopmoodie.store, place an order, or contact us. We are the data controller for this information.
Information we collect
- Contact and order details: name, email address, phone number, billing and shipping address, order history.
- Payment information: processed by our payment providers. We receive confirmation of payment and partial card details, but we never see or store your full card number.
- Account information: username and password, if you create an account.
- Technical and usage data: IP address, device and browser type, pages viewed, referring site, and similar information collected through cookies and comparable technologies.
- Communications: anything you send us by email, contact form or social media.
How we use your information
- To process and deliver your orders, handle returns and refunds, and provide customer support (performance of our contract with you).
- To prevent fraud, secure our store and comply with legal and accounting obligations (legal obligation and legitimate interests).
- To send marketing emails and show relevant ads, where you have consented or where permitted by law. You can opt out at any time (consent / legitimate interests).
- To analyse and improve our website, products and service (legitimate interests).
Who we share it with
We share personal information only as needed with: Shopify (our e-commerce platform), payment providers, shipping and fulfilment partners, email and marketing tools, analytics and advertising providers, and professional advisers. We may also disclose information where required by law or to protect our legal rights. We do not sell your personal information.
Cookies
We use cookies and similar technologies to keep your cart working, remember preferences, measure traffic and, where permitted, personalise advertising. You can manage or block cookies in your browser settings, though some parts of the store may not work correctly without them.
International transfers
Your information may be stored or processed outside your country, including outside the UK and EEA. Where that happens, we rely on recognised safeguards such as the UK International Data Transfer Agreement or the European Commission's Standard Contractual Clauses.
How long we keep it
We keep order and transaction records for as long as required for tax, accounting and legal purposes (typically six years). Marketing data is kept until you unsubscribe. Other data is deleted when it is no longer needed.
Your rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict processing, to withdraw consent at any time, and to opt out of marketing or the sale or sharing of personal information. To exercise any of these rights, email us at brisentineberneice@hotmail.com. We may need to verify your identity first, and we will respond within the timeframe required by law.
UK and EU residents also have the right to complain to a supervisory authority. In the UK this is the Information Commissioner's Office (ico.org.uk).
Children
Our store is intended for adults. We do not knowingly collect personal information from children. If you believe a child has given us their data, contact us and we will delete it.
Security
We use appropriate technical and organisational measures to protect your information, including encrypted connections and secure payment processing. No system is completely secure, so we cannot guarantee absolute security.
Changes to this policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new "last updated" date.
Contact
Moodie
2 Osborne Road, Newcastle upon Tyne, NE2 2AA, United Kingdom
Email: brisentineberneice@hotmail.com